Phone and Virtual Support
Phone Support and Remote Virtual Computer Support increases customer satisfaction
by enabling technicians to address support needs directly and immediately.
With virtual support, the efficiency and effectiveness of your support
is increased, while customer downtime is minimized. Using NerdsToGo approved
remote support tools; a support rep can begin troubleshooting a remote
desktop as soon as the user reports a problem. Virtual support is a great
secondary service for existing clients that need fast problem resolution
or ongoing support.
If you need immediate telephone computer or network tech support and cannot
get help from your Internet Service Provider or your computer system builder,
we can help. NerdsToGo computer and network technicians are specially
identified according to their expertise. Within minutes of your telephone
call (or online support request) we can tap one of our experts to call
and assist you right over the phone - within minutes.
We can coach you on software programs, networking issues, troubleshooting/diagnosing
a hardware issue, or provide you with specialized expert consultations
on a variety of technical issues. Phone time is billed in 15 minute increments
and starts only from the time our designated technician calls you.