Phone and Virtual Support
Phone and Remote virtual computer support increases customer satisfaction
by enabling technicians to address support needs directly and immediately.
With virtual support, the efficiency and effectiveness of your support
is increased, and downtime is minimized. Using Nerds To Go approved remote
support tools; a support rep can begin remotely troubleshooting the customer's
desktop as soon as the problem is reported. Virtual support is a great
secondary service for existing clients that need fast problem resolution
or ongoing support.