Phone Support and Remote Virtual Computer Support increases customer satisfaction by enabling technicians to address support needs directly and immediately. With virtual support, the efficiency and effectiveness of your support is increased, while customer downtime is minimized. Using NerdsToGo approved remote support tools; a support rep can begin troubleshooting a remote desktop as soon as the user reports a problem. Virtual support is a great secondary service for existing clients that need fast problem resolution or ongoing support.
If you need immediate telephone computer or network tech support and cannot get help from your Internet Service Provider or your computer system builder, we can help. NerdsToGo computer and network technicians are specially identified according to their expertise. Within minutes of your telephone call (or online support request) we can tap one of our experts to call and assist you right over the phone - within minutes.
We can coach you on software programs, networking issues, troubleshooting/diagnosing a hardware issue, or provide you with specialized expert consultations on a variety of technical issues. Phone time is billed in 15 minute increments and starts only from the time our designated technician calls you.