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Modern IT has opened up a myriad of opportunities for businesses, which can harness advanced tools and technologies to enhance efficiency and agility. This, in turn, can dramatically improve profit margins among organizations of all sizes and across a vast array of industries.
Unfortunately, IT can be a double-edged sword; the very systems used to streamline operations can also prompt problematic inefficiencies if not used strategically. Hence, the common belief among business leaders that their organizations are far less efficient than they could be.
The good news? It’s never too late to get a handle on IT systems so that they can achieve their intended goals. Remote Management and Monitoring (RMM) makes it all possible, allowing organizations to ditch the operational inefficiencies that weigh them down, and instead, make better use of the tools that are already working.
Sometimes referred to as network management, RMM involves the proactive monitoring of key systems and technologies from a distance. Software footprints installed on endpoints such as workstations or mobile devices are fed extensive information regarding machine status. This, in turn, provides critical insight into how devices can best be maintained – and how emerging issues can promptly be addressed before they cause bigger problems.
RMM can provide a range of advantages for today’s time-strapped IT teams and business leaders. Let’s take a closer look at how RMM can benefit your company.
Understanding Why IT Problems Occur
As a business owner, you’re well aware of the many IT challenges your company faces. But do you actually know why these matters are worthy of concern? The extensive monitoring provided via RMM will ensure that you remain up to date on all issues present within your organization’s technological ecosystem. You’ll gain a better sense of where inefficiencies occur and how they can best be addressed.
Simultaneously Maintain a Proactive and Reactive Approach
With RMM, organizations can strike a balance between system maintenance, upgrades, and crisis response. Monitoring forms the backbone of this system, with RMM solutions quickly identifying where enhancements are needed and how they can best be deployed to reduce the potential for future problems. This proactive approach can dramatically improve operational efficiency over time.
Proactivity is essential, but unanticipated failures can occur even when a myriad of preventative measures are employed. In the worst-case scenario, a quick and effective response is critical. Robust RMM systems provide instant notifications regarding emerging problems, granting additional time for necessary fixes such as patches or software updates. Monitoring systems send alerts based on severity, thereby ensuring that IT teams dedicate their time to the most critical issues. Often, RMM systems identify and resolve potentially disastrous problems long before business leaders realize that anything is wrong.
Minimize Damage to Your Brand’s Reputation
In today’s fast-paced business world, customers, and clients expect that all technological systems will function at peak level – at all times. This may not be realistic, but this expectation won’t stop clients from expressing their fury in the event of unanticipated issues.
Downtime can quickly destroy the reputation you’ve fought so hard to build for your brand. With RMM, however, the potential for downtime is dramatically reduced via regular maintenance and prompt alert systems. With such quick resolutions available, clients may never become aware that operational issues existed in the first place. Systems can continue to run smoothly, ensuring that your organization’s reputation remains unscathed.
Unique Opportunities for Cost Savings
The sheer operational efficiencies offered through RMM can significantly reduce business expenses, allowing for an impressive ROI when remote systems are adopted. However, this is only the beginning. RMM can also prompt considerable savings in unanticipated areas. For example, the remote aspect of this monitoring approach can reduce travel costs, as technicians can accurately oversee systems from a distance.
In addition to minimizing travel expenses, RMM reduces the potential for costly human errors, which can easily occur as team members complete repetitive tasks such as patch installation. Not only are employees prone to mistakes, but they also may never realize the true nature of the problems they continue to fix over and over again. The expanded oversight made possible by RMM ensures that technicians get to the root of the issue, thereby avoiding the redundancies that plague so many IT teams.
Prevent Data Breaches
Modern businesses are uniquely vulnerable to data breaches, which can strike even seemingly well-protected organizations. These breaches are far more common than most business leaders realize. In fact, the Grand Theft Data II report revealed that an alarming 61 percent of IT professionals have observed data breaches involving their current employer. What’s more, breaches are becoming increasingly severe, with financial liabilities quickly building as businesses struggle to get a handle on security protocol. These issues can prompt not only huge financial losses but also extensive reputational damage – from which some businesses never recover.
Real-time assessments offered through RMM minimize the potential for catastrophic breaches by identifying and promptly addressing weak spots. From patches to passwords, a comprehensive range of security concerns can be highlighted to keep common risks at bay. The sooner these are addressed, the less likely breaches are to occur.
RMM can make all the difference as your organization strives to address top IT concerns more effectively. Upon taking on this proactive approach, you’ll observe greater efficiency and fewer security issues. This allows you and your team members to shift your focus to the ambitious initiatives that can set your business apart.
Small Business IT Services from NerdsToGo
Are you ready to reap the benefits of RMM? The experts at NerdsToGo are happy to help. As the top managed service providers (MSPs) we provide valuable off-site assistance intended to improve efficiency and security. We can help your business design a secure IT infrastructure – and provide maintenance to ensure it remains functional in the future. We also assist in implementing money-saving IT solutions for small businesses. To learn more about our range of managed IT services, contact us today!